FAQ (Frequently Asked Questions)

 

Q: What is the acrylic wall art made out of?

A: Our acrylic wall art pieces are made from single-ply shatter-resistant transparent cast acrylic sheets, offering a glass-like glossy finish. This enhances the colors and details of the artwork for a truly captivating visual experience.

 

Q: How is the artwork printed on the acrylic?

A: At Ozzyoz Da Vyrus, we utilize High-Quality UV-LED printing, a cutting-edge technology that uses ultraviolet light to cure inks. This results in high-resolution, vibrant prints that are resistant to fading and smudging. The digital artwork file is printed onto the acrylic using a UV-curable inkjet printer and then instantly cured under UV light. This not only assures faster production times but also eliminates the need for post-processing, delivering durable and stunning wall art pieces.

 

Q: How do I mount the acrylic wall art on my wall?

A: Mounting your Ozzyoz Da Vyrus acrylic wall art is simple. You'll need to stick two command strips together, peel off one side to expose the adhesive and attach it to the acrylic. Repeat this for all four corners. Then peel off the other side and press it against your wall. Ensure to apply pressure on the art for 30 seconds for secure attachment.

 

Q: How do you clean acrylic wall art?

A: Keep your Ozzyoz Da Vyrus acrylic wall art shining with a soft, non-abrasive cloth dampened with a mild soap or detergent and a lukewarm water solution. Please avoid using ammonia-based cleaners or window cleaning products as they can damage the acrylic surface.

 

Q: Are the acrylic wall arts resistant to sunlight?

A: Absolutely! The acrylic sheets we use for our wall art are not only resistant to impact and water but also to UV light. This ensures that your artwork will not fade or discolor over time.

 

Q: Why does my wall art look blue?

A: The blue hue is due to a protective film on the acrylic surface, put in place to prevent scratches or damage during transportation. You can simply peel off this film to reveal your artwork's true vibrant colors.

 

Q: Can I order a custom size?

A: While we offer a variety of sizes, if you need a specific size, get in touch with us. We'll do our best to accommodate your request.

 

Q: When can I expect my order to ship?

A: We typically process and ready your custom Ozzyoz Da Vyrus acrylic wall art for shipping within 1-3 business days. Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

 

Q: Can I track my order?

A: Yes, once your order has been shipped, we will send you an email with your tracking information. This allows you to follow your artwork's journey right to your doorstep.

 

Q: What is your return policy?

A: Given the custom nature of our printed wall art, we don't offer returns. However, if there is any manufacturing flaw or defect, please contact us via the online chat on our website or email us. We will arrange for a replacement to be sent out as soon as possible. If you are unhappy for any other reason, please reach out to us and we will do whatever we can to make things right.

 

Q: What if I received a damaged product?

A: In the unfortunate event that you receive a damaged product, please contact us immediately with photos of the damage. We will promptly arrange for a replacement to be sent out.

 

Q: Which methods of payment do you accept?

A: We accept a wide range of payment methods, including Visa, MasterCard, American Express, Discover, and Diners Club, as well as digital wallet payments from Shop Pay, Apple Pay, Google Pay, and Meta Pay.

 

Q: Do you have sales or promotions?

A: Yes, Ozzyoz Da Vyrus runs sales and promotions from time to time. Stay updated on our latest deals and exclusive offers by subscribing to our newsletter or signing up for SMS updates.

 

Q: How is the acrylic wall art packaged for shipping?

A: Every piece of wall art is meticulously packed. The acrylic is protected with film and the art piece is enclosed in protective packaging, ensuring it reaches you in perfect condition.

 

Q: How can I contact you?

A: We are here to help! You can contact us via the online chat on our website or by sending us an email. We aim to respond to all inquiries as quickly as possible.

 

Q: Do you ship to my country?

A: Yes, we do! Ozzyoz Da Vyrus is proud to ship to over 130 countries worldwide. To check if we ship to your country, just look at the available options on the checkout page.